NUTCRACKER FAQs
Yes!
Nutcracker Christmas Pop-Up is the ultimate Christmas destination! Just like Santa, we only appear once a year! Unlike other restaurants and bars that just decorate for Christmas, we are only open 5 weeks a year! You must purchase a package to enter.
You can always buy additional drinks and food when you arrive. Nutcracker is 21+ after 6pm but all ages are welcome prior to 6pm. We are 100% Cashless and ONLY take Credit Cards or Apple Pay. We do not accept Cash at any time. Packages are Non-Transferable and Only Valid for the Purchaser.
To Enter, a valid government-issued ID, which matches the name on the credit card used to purchase the package, must be presented at the same time by the purchaser to redeem the package. If the Package purchaser cannot present an ID and Credit Card used to purchase together, the guest will be asked to buy a new package on-site with a matching ID and Credit Card if they wish to still enter.
Guests will not be allowed to enter or redeem Packages, not in their name or packages where the credit card used to purchase the packages does not match the guest ID. We are NOW OPEN for the Season until December 31st, 2022! Hours vary.
We are always 21+ ONLY after 6PM. Before 6PM, anyone under 21 years old must be accompanied by their parents or legal guardian. Please note we are a bar atmosphere.
All reserved seating is limited to no more than 90 minutes to accommodate other guests.
Nutcracker Bar & Hotel is open to all ages before 6pm and 21+ after 6pm with no exceptions.
Just a short Sleigh ride away from Nutcracker is Jack Frost WinterFest and it is all ages at all times!
Jack’s offers Ice Skating, Snow Tubing, Holiday Photo Ops, Full Bars, Axe Throwing, and Millions of Holiday Lights! 21+ to drink and 18+ for Axe Throwing
No outside food or drink is allowed at any time. Due to the city of Chicago and other restrictions, this is non-negotiable and strictly enforced. Please celebrate prior or after your arrival and do not bring cake, cupcakes, or any other outside food/beverage item. Our amazing team does not like to be the bearer of unhappy news, especially in a “party” environment.
But don’t worry, we do offer a selection of charcuterie boards so you will not be left hungry! Snack on our tasty boards while enjoying a Christmas flight of cocktails!
You must arrive within 30 mins of your reserved time for access.
We understand how frustrating not receiving your reservation can be!
First, did you check your email spam folder or ensure you used an active email/phone number to receive? Take a look and see if you can locate them.
If not, no worries. When you arrive, our expert check-in team at the entrance can help locate your reservations.
Simply, be prepared to present a Current valid government-issued ID that matches the name/credit card you used to purchase them. It’s that easy.
Now go grab your Christmas cohorts and get ready to have some unforgettable Holiday fun with us!
We are 100% Cashless and ONLY take Credit Cards or Apple Pay.
A current government-issued ID, which matches the name on the credit card, must be presented at the time of payment. We do not accept cash at any time.
Prices vary by the date, time, and package you select.
We are 100% Cashless and ONLY take Credit Cards or Apple Pay.
Nutcracker is for all ages before 6pm & 21+ after 6pm with no exceptions.
A current government-issued ID, which matches the name on the credit card must be presented at the time of payment. We do NOT accept cash at any time.
The prices online are the lowest we are able to offer this year. Due to Covid and increased unexpected costs, we apologize but there are no additional discounts available for any reason, regardless of group size.
We have worked hard to keep prices as low as we possibly can to make Nutcracker affordable for everyone. We hope to see you this year!
We offer a Full Bar from open to close with a wide selection of both Alcoholic (21+) and Non-Alcoholic Drinks for you to purchase. We also offer a Christmas Cocktail Menu with flights of cocktails available!
Yes! Nutcracker Bar & Hotel offers a selection of charcuterie boards that you can snack on while enjoying our Craft Christmas Cocktails!
4PM ’til the Christmas Party stops!
Nutcracker is all ages before 6pm & 21+ after 6pm with no exceptions.
Entrance & Ride Share Address:
Nutcracker Bar & Hotel
100 E Chestnut
Chicago, IL 60611
We are sorry to hear you are having issues with your purchase.
Please directly contact our reservation vendor, by visiting their website at ShowClix.com for any questions you might have. Since they issue the reservations they are the only ones who can resolve for you.
You can contact Support@Showclix.com or go to their website here: https://support.showclix.com/
Nutcracker Bar & Hotel All ages before 6pm & 21+ after 6pm
Frosty’s Christmas Bar 21+ Only
Jack’s Winter Pop Up Always All Ages
Nutcracker Bar & Hotel loves kids but sometimes parents and caregivers need a not-so-silent night out with their closest Christmas cohorts! We are 21+ after 6pm!
If you’re looking for a nighttime activity with the kids, join us just a short Sleigh ride away at Jack’s WinterFest Pop-Up! An all-ages event. For a limited time only this Holiday Season, grab your friends and experience our Ice Skating, Snow Tubing, Holiday Photo Ops, Full Bars, Axe Throwing, Millions of Holiday Lights and Christmas Tree Farm! 21+ to drink and 18+ for Axe Throwing.
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We are so sorry to hear you might have lost something. We do have a lost and found.
Simply, email hello@nutcrackerpopup.com and describe in detail what you have lost and we will do our best to get back to you as soon as possible.
Paid metered street parking is available, but this is the City of Chicago, so it might be limited. There are multiple parking garages around Nutcracker that would be more reliable.
When possible, we suggest you use a ride-share for ease of drop off and pick up.
As you know, reservations are NON-REFUNDABLE, for any reason, as you agreed to in the extensive agreement when you purchased reservations. Just as with attending an event, concert, or theater experience, all sales are final. Additionally, we cannot cancel your reservation or reschedule for another night.
When you purchased your tickets, you checked off the required agreement and acknowledged that you had read and agreed to the non-refundable policy which states;
“All Tickets are Non-Refundable & Non-Transferable for any reason.
If you change or cancel your booking you will not get a refund or credit to use for a future date. This policy will apply regardless of COVID-19, subject to any local consumer laws.
You must present a Current valid government issued ID, upon entrance, which matches the name/credit card you used to purchase the tickets.”
Here’s what you can do to score a reservations:
Pick another date/time to visit before we close for the season. Check other dates/times. Weekdays are a better chance to grab a reservation.
OR arrive on your preferred date and time and try to purchase at the door. We do accept “walk ups” at the door and you can pay when you arrive, based on availability. Prices vary by date and time and are often higher at the door on the event date. We are 100% Cashless. We ONLY accept Credit Cards and Apple Pay. You MUST present a valid government-issued ID that matches your Credit Card/Apple Pay when you pay at the door for tickets.
If you’re looking for another ultimate Christmas bar, Frosty’s is nearby and just as much fun! Or if you’re Looking for 100% Outdoor Fun for your Group, Nutcracker is a short Sleigh ride away from Jack Frost WinterFest! Jack’s offers Ice Skating, Snow Tubing, Holiday Photo Ops, Full Bars, Axe Throwing, and Millions of Holiday Lights! 21+ to drink and 18+ for Axe Throwing
Nutcracker is all ages before 6pm & 21+ after 6pm with no exceptions.
We do accept “walk ups” at the door and you can pay when you arrive, based on availability. Prices vary by date and time and are often higher at the door on the event date. We are 100% Cashless. We ONLY accept Credit Cards and Apple Pay.
Please Note: you MUST present a valid government-issued ID that matches your Credit Card/Apple Pay when you pay at the door for tickets.
All Kids 4 and under are FREE!
